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Product Warranty

Shipping Policy


Processing Time

Orders placed before 11:59 AM PST on business days will be shipped on the same day. Orders placed after 11:59 AM PST will be shipped on next business day. Customized system may take one additional day to assemble. You will receive an order confirmation email shortly after your order has been placed. This is not your shipping notice. We will email you a second time with a shipping notice/invoice to let you know that your order has been dispatched from our warehouse. We invite you to log into your account online anytime to view the status of all of your orders. 

Orders that have incomplete or invalid shipping address may be delayed. Ensotronic will attempt to contact customer for an update on the shipping address. Orders that require manual billing or shipping address verification will be delayed until proper billing confirmation document is provided.

*At this time, Ensotronic only sells and ships within the United States, excluding Alaska, Hawaii, and Puerto Rico.

Delivery Time

We offer free standard shipping on any order placed on Ensotronic Store. Standard shipping will be fulfilled by Fedex Ground. Delivery time varies from 1 business days to 5 business depending on destination. These delivery times are calculated from the time the order leaves our warehouse, not from the time of placing the order.

3-Day shipping is available at checkout at extra cost. Orders will be delivered to most destinations within 3 business days.

Billing and Shipping Verification

We ship only to the billing address of the cardholder or to a verified shipping address. The verified shipping address is the address on file from your credit card company or a manually verified address by Ensotronic after the order is placed. If the information you provide us does not match, we will not process your order. If an order is placed where the shipping and billing address do not match we will put the order on hold for manual verification. The lead time for this process can take up to 5 business days from the time the order was placed. 

Sales Tax

Starting from 2017.10.1, Ensotronic charges a 9.25% sales tax on orders that will be shipped to the state of California

 

 

Return Policy


Repairs and Exchanges

If you discover a defect with your product, let us know within the first 30 days of purchase, and we will either fix your product or exchange the defective unit for a working one — free, with shipping on us!

*If you have passed the 30-day deadline, we will still offer free repairs and exchanges up to 1 year after the purchase date; however, we do not provide pre-paid shipping labels after the first 30 days.

Returns and Refunds

Merchandise purchased on www.ensotronic.com in their original condition can be returned within 30 days of the delivery date. Refunds will be issued based on the original form of payment. Please submit an RMA form here if you need to return an item. Up to 15% restocking fee may be charged for items return with cosmetic damage, missing original packages or accessories or other applicable cases.

If you purchase a product directly from our online store at www.ensotronic.com and experience a defect, you may return the product for a full refund using a pre-paid shipping label from Ensotronic within the first 30 days of purchase.

If you purchase a product from one of our channels, please refer to that channel’s policy regarding returns and refunds. If you would like the product to be fixed or exchanged, please see section above on our Repairs and Exchanges policy.

RMA Processing and Shipping Time

Our standard processing time for repairs and exchanges is 2 business days. If our technicians are unable to fix your unit after two days, you will receive an explanation regarding the delay and a new product will be shipped out to you immediately. Shipping time may vary depending upon the selected carrier and speed of delivery.

*When shipping is covered by Ensotronic, we use FedEx Ground. We DO NOT ship to P.O. Boxes

 

 

Warranty Policy


Ensotronic Products Warranty Information

Ensotronic warrants, to the original purchaser (the "Purchaser") only, that this Ensotronic branded product (the "Product"), if properly installed and used thereafter in strict accordance with the use and care guidelines provided in the instructions manual, shall be free from manufacturing defects in material and workmanship. Ensotronic only warrants the Products contained in the original factory packaging.

The warranty is valid only upon presentation of the proof of purchase (original invoice or sales receipt) indicating the date of purchase, authorized distributor or dealer’s name, model and serial number of the product. Ensotronic reserves the right to refuse warranty if this information has been removed or changed after the original purchase of the product from an authorized distributor or dealer. This limited warranty does not cover Products sold “AS IS”, “FACTORY RECERTIFIED”, or by a non-authorized reseller. Ensotronic’s obligations are limited to repair of the defect or replacement the defective part or at its discretion replacement of the product itself. Repair or replacement under the terms of this warranty does not provide right to extension or renewal of the warranty period. The warranty is not applicable to cases other than defects in material, design and workmanship

Length of Warranty

The standard Ensotronic warranty covers the Product, for one year from the documented date of purchase. All other components and accessories contained in the original packaging are warranted for a period of ninety (90) days from the documented date of purchase. The purchase date must be documented with either an original sales receipt from the first retailer selling the Product or by credit card receipts or statements.

Ensotronic's Obligations

Ensotronic’s obligations under the 1-year warranties are limited, at its sole option, either to:

  • Repair the Product found by Ensotronic to be defective; or
  • Replace parts or, in Ensotronic’s sole discretion, the Product, if found by Ensotronic to be defective.

Any replacement parts furnished by Ensotronic in connection with this warranty shall be warranted to the Purchaser for a period equal to the unexpired portion of the warranty period for the Product. Products may be repaired or replaced with new or refurbished products, of the same or similar model as the replaced Product, or of equal or superior quality, at the sole discretion of Ensotronic.

Warranty Limitations, Exclusions & Disclaimers

This warranty is invalidated if non-Ensotronic accessories are or have been used in connection with the Product, or if any modification or repair is made to the Product by any service depot or other person not authorized by Ensotronic. This warranty does not apply to defects in or damages to the Product caused by (i) negligent use of the Product, (ii) misuse, abuse, neglect, alteration, repair or improper installation of the Product, (iii) electrical short circuits or transients, (iv) heat, humidity, moisture or temperatures beyond product specifications (v) use of replacement parts not supplied by Ensotronic (vi) improper Product maintenance, or (vii) accident, fire, flood or other Acts of God.

This warranty does not cover data loss, or costs related to data recovery. Ensotronic makes no warranty that the software provided with the Product will function without interruption or otherwise be free of anomalies, errors or viruses. This warranty does not cover any costs relating to removal, replacement, or installation of any Product, regardless of whether the Product is found by Ensotronic to be defective, or software installed on the user’s computer.

Ensotronic reserves the right to make changes to its products without incurring any obligation to modify any product that has already been manufactured. This warranty does not cover any alteration or damage to any other software that may be or may become resident on the users system as a result of installing the software provided.

REPAIR OR REPLACEMENT AS PROVIDED IN THIS LIMITED WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. THIS WARRANTY IS IN LIEU OF OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR USE OR PURPOSE, AND ENSOTRONIC NEITHER ASSUMES NOR AUTHORIZES ANY PERSON TO ASSUME FOR IT ANY OTHER OBLIGATION OR LIABILITY IN CONNECTION WITH THE SALE OR SERVICE OF THE PRODUCT.IN NO EVENT SHALL ENSOTRONIC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF THE PRODUCT OR ARISING FROM THE MALFUNCTIONING OR NON-FUNCTIONING OF THE PRODUCT, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE OR PROFITS, FAILURE TO REALIZE SAVINGS OR OTHER BENEFITS, DAMAGE TO OR LOSS OF PROPERTY, INJURIES TO OR DEATH OF ANY PERSON, AND CLAIMS AGAINST THE PURCHASER BY ANY THIRD PERSON, EVEN IF ENSOTRONIC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. ENSOTRONIC DOES NOT WARRANT THAT THE PRODUCT OR ITS SOFTWARE WILL OPERATE WITH ANY OTHER PRODUCT OR SOFTWARE EXCEPT THAT WHICH IS INDICATED BY ENSOTRONIC. ENSOTRONIC IS NOT RESPONSIBLE FOR CHARACTERISTICS OF THIRD PARTY HARDWARE OR SOFTWARE WHICH MAY AFFECT THE OPERATION OF THE ENSOTRONIC SOFTWARE INCLUDED.

WITHOUT LIMITING THE FOREGOING, ENSOTRONIC DOES NOT MAKE ANY CLAIMS OR WARRANTIES OF ANY KIND WHATSOEVER REGARDING THE PRODUCT’S POTENTIAL, ABILITY OR EFFECTIVENESS TO PREVENT, MINIMIZE, OR IN ANY WAY AFFECT PERSONAL OR PROPERTY DAMAGE OR INJURY. ENSOTRONIC IS NOT RESPONSIBLE FOR ANY DAMAGE, LOSS OR THEFT RELATED TO THE PRODUCT OR TO ITS USE FOR ANY HARM, WHETHER PHYSICAL OR MENTAL RELATED THERETO. ANY AND ALL CLAIMS OR STATEMENTS, WHETHER WRITTEN OR VERBAL, BY SALESPEOPLE, RETAILERS, DEALERS OR DISTRIBUTORS TO THE CONTRARY ARE NOT AUTHORIZED BY ENSOTRONIC, AND DO NOT AFFECT THIS PROVISION OF THIS WARRANTY. THE ENSOTRONIC PRODUCT LIMITED WARRANTY IS VALID ONLY IF THE PRODUCT IS PURCHASED BY THE INITIAL END USER DIRECTLY FROM ENSOTRONIC OR AN AUTHORIZED ENSOTRONIC DISTRIBUTOR. PLEASE VISIT WWW.ENSOTRONIC.COM FOR A LIST OF AUTHORIZED ENSOTRONIC DISTRIBUTORS.